Select the business account you want to share with Zendesk. You can select an existing Business Manager or create a new one. Select a Facebook Business Manager for your WhatsApp number. Zendesk needs this permission to host the number and connect it to the Agent Workspace. Provide permission to share your WhatsApp business account and phone number with Zendesk. You can Continue with the existing profile or sign in to another account.

This is your profile that's linked to your company's Facebook Business Manager. Follow the instructions in the flow to add this information. The set-up flow will ask you for the following information. Click Continue with WhatsApp to open the WhatsApp setup flow.Click Add channel and select WhatsApp from the drop-down.In Admin Center, click Channels in the sidebar, then select Messaging and social > Messaging.

To add a WhatsApp channel via self-service Adding additional numbers can only be done once the WhatsApp business account has been verified. If your WhatsApp business account has not been verified, you can only go through the flow once. Follow the instructions in this section to use the self-service process for adding a WhatsApp channel to the Zendesk Agent Workspace.

How to share whatsapp business account